Refund Poliy

2. REFUND POLICY

Above all, we want you to be happy with your purchase! If something doesn't look or feel right, email us at info.zendaoutlet@gmail.com and we'll fix it!

Remember, our policy is only valid for 14 days for exchange/refund requests. If 14 days have passed since you purchased the item, unfortunately we cannot offer you an exchange or refund.

Also remember that when you place an order, this means that you accept all of the following conditions:

If your product is defective, you do not have to return the original product, but we will send you a replacement product free of charge.

For hygiene reasons and due to the customisation of our products, we will not offer exchanges or full refunds unless there are major issues with the product you receive.

Here is the item:

It differs significantly from the description or preview you have seen;

Damaged due to defects in our factory or by the carrier;

Not what you ordered;

Please note that in other cases (not mentioned above) we only offer a partial refund (excluding shipping costs).

NOTICE:

Offers refunds or exchanges on products purchased during a sale or promotion.

We do not give refunds (without shipping the goods to our warehouse) in cases of error on either side such as:

Incorrect sizes, patterns, colours, etc.

Failure to preview the design to see if it is designed correctly (as all our print files are automatically generated in exactly the same way as our website preview),

Therefore, please check your order carefully before proceeding to checkout to ensure that your order is correct.

If you wish to make a claim, please email us at info.zendaoutlet@gmail.com and include the following information (this is mandatory):

Order number

Video/picture of the faulty product

If your complaint concerns a printing error, you must attach a photo of the error.

If your request concerns the size or position of the print, place a tape measure, stick or ruler on the images concerned.

If any part of your product is missing, send us a photo of the envelope of the parcel you received, including the shipping label, so that we can send it to our production department to investigate the problem.

If any part of your product is missing, send us a photo of the envelope of the parcel you received, including the shipping label, so that we can send it to our production department to investigate the problem.

Full delivery address

Contact telephone number
Our support team will review the photos/videos you sent of the defective product. If the product is valid, we will send it back to you at no additional cost. In the rare case that it is not practically possible to send a replacement product, we will refund you the full cost of the eligible product (including shipping costs).

Cancellation of an order is only valid for 24 hours after purchase if the shipment has not yet been made.